EV questions,
answered straight.

Yes — every job leaves the lab warrantied. Repairs, ECU work, software changes and retrofits are all covered against defects in our workmanship, in writing, on your handover document.

If something we did ever misbehaves within the warranty period, you bring the car back and we make it right. No debate, no "it must be something else" routine — we diagnose it, and if it's on us, we fix it on us.

Our default is non-destructive, reversible methods. Before we change anything, we back up the original state of every module we touch — so your car can always be returned to exactly how it arrived.

We work with the car's own systems rather than against them: no cut harnesses for software jobs, no bricked modules, no cowboy flashing. Where a job carries any platform-specific risk, we tell you before you approve the quote — not after.

Typical timelines from the lab log:

• Diagnostics — usually a same-day session, with a written report.
• Language change & localization — most cars are done in one to two days.
• Feature unlocks & software adaptation — often a same-visit job once approved.
• Repairs & ECU replacement — depends on parts sourcing; the quote includes a time estimate, and we update you as it progresses.

Whatever the job, you get a time estimate with your quote — and we tell you immediately if anything changes it.

Our home turf is the new wave of EVs: Voyah, Deepal, Zeekr, BYD, Avatr, XPeng, Li Auto, MG, Changan, Hongqi — and more platforms are added as they land in Lebanon.

Not on the list? That usually just means we see it less often. If it's electric and runs software, we can very likely work on it — run the compatibility check or send us the model on WhatsApp and we'll confirm.

Because no two cars — and no two faults — are the same, we don't publish menu prices. A price list would either overcharge you or lie to you. Instead:

• You tell us the car and the problem via the quote form or WhatsApp.
• We come back with a personal quote within hours — not days.
• The quote is fixed before work starts. No padded hours, no surprise line items at pickup.

If diagnosis reveals something different from what we quoted, work stops and you decide — with the new numbers in front of you.

Yes. We treat your car like we'd treat a client's laptop:

• Backups before changes — the original state of every module is preserved.
• Your data stays yours — paired phones, accounts, locations and VIN details are never shared or sold, ever.
• Sensitive work happens offline on our bench equipment, not on random cloud tools.

If a job requires wiping something (for example, a module swap), we tell you exactly what and why beforehand.

We keep it simple: cash or bank transfer, whichever suits you.

Payment is due at handover — after you've seen the work, the documentation and the road test. The amount is exactly what was on your approved quote. For jobs that require sourcing parts up front, any advance is agreed with you as part of the quote, never sprung on you.

Our localization is engineered to be update-tolerant — it's built into the system properly, not taped over it with a launcher app or screen overlays.

Vehicle software does evolve, and occasionally a major update can touch the language layer. If that ever happens to work we delivered, bring the car in — restoring it is on us. That's part of the warranty, not an extra.

A quick message first makes everything better. We're in Fanar, Mon–Fri, 8:00 AM – 6:00 PM — and when you book ahead we make sure the right bench, tools and firmware are ready the moment your car arrives.

The fastest route: WhatsApp us with your car and the issue, or use the booking form and pick your preferred day.